Frequently Asked Questions (FAQ)
1. How can I place an order?
You can easily place an order by selecting your desired product, choosing the right size, and clicking on “Add to Cart.” Then proceed to the checkout page, fill in your shipping details, and confirm your order.
2. What payment methods do you accept?
We currently accept the following payment methods:
- Cash on Delivery (COD)
- UPI (Scan & Pay)
- Online Payments via Razorpay (Cards, UPI, Wallets)
3. How do I track my order?
Once your order is confirmed, you will receive a tracking link via SMS or email. You can also visit our Track Order page and enter your order ID or phone number to check the status.
4. How long will it take to receive my order?
Orders are usually delivered within 5 to 8 business days, depending on your location. Delays may happen during festive seasons or due to courier issues.
5. Can I return or exchange a product?
Yes! We offer a 7-day return policy from the date of delivery. Products must be unused and in original condition. Visit our Returns Policy page for details.
6. What if I receive a damaged or wrong product?
In case of any issue with your order (wrong item, size mismatch, or damaged product), please contact us within 48 hours of delivery at:
📧 contact@narju.shop
📞 6000083224
7. Do you deliver across India?
Yes, we ship to almost all pincodes across India via our trusted delivery partners.
8. Do I need to create an account to place an order?
No, account creation is optional. You can checkout as a guest. However, creating an account helps you track orders and manage purchases easily.
9. Still have questions?
Feel free to reach out to our support team via the Contact Us page. We’re here to help!